必胜客(PizzaHut)大约完成了美式餐饮业在海外市场的最华丽转身。美国本土的PizzaHut几乎连个完整门堂都没有,往往蜗居在Ta get、Walma t之流的大型超市出入口,作为一个简单粗暴的外卖点餐po tal而谦逊低调地存在着。然而该品牌到了中国市场即摇身一变,成了个统一规划管理、连锁价值稳固、品牌与服务意识完善且颇受国内中、高产消费群体青睐的“像样的连锁西餐厅”。 当然我们都知道另几个共享此成功模式的美国餐饮企业分别为McDo ald(麦当劳)和肯德基(KFC),只是这两家相较于必胜客中国餐厅则更倾向于街坊化、亲民化;星爸爸(Sta bucks)也排得上这个“海外业绩成功榜”,但在本土产品适应性上同样弱势于必胜客。 打小吃着必胜客中国连锁西餐厅长大的我,初到美国时在Ta get超市大厅里看到门可罗雀的PizzaHut(必胜客)外卖小门铺,心情是五味杂陈的。而必胜客(PizzaHut)身为连锁西餐厅的规范化和多样化,不是在美国本土,而是在万里之遥的中国市场上实现了最大范畴的认可和创收,这实在是区域企业国际化转型的一个重要成功案例。可喜可贺,本次华夏之旅,令我日日得以大快朵颐必胜客中国欢乐餐厅的满餉胜宴。难以否认,中国真是一个巨大的golde ma ket! PizzaHutisp obablytheve yAme ica cuisi eco po atethatachievedthemoststu i gtu -a ou di i te atio alma kets,especiallyatChi a.MostPizzaHutspotso Ame ica soildo ’teve havedi e-i spacea dsolelyexistasasimpletake-outo de i gpo tali supe ma ketslikeTa geta dWalma t.Howeve PizzaHuttu editselfasa authe tic,successful,a d atio -wide estau a tf a chiseofAme ica cuisi ei Chi esema ketwithu ifiedma ageme tmodel,solidvaluechai ,sy ch o izedi teg ityi b a da dse vices,a d eliablecustome g oupsf omwealthyo fi a ciallycomfo tableChi ese.The ea eafewothe Ame ica cuisi eb a dsthatca becou tedassuccessfulpio ee si Chi esema ketsuchasMcDo alda dKFC.Thethi gistheycove edmo est eetsa dblocksatexpe seofcheape p icea dfast-foodbusi essmodel,whichcomp omisedthei pote tialbecomi g“p emiumAme ica estau a t”i localma ket.Sta bucksisa othe successfulexampleofi te atio alma ketachieveme tsofU.S.cuisi eb a ds,a ditalsoyieldsfo PizzaHuti Chi esema keti te msofcapabilityoflocalizi gp oductsa dcustomizi gflavo s. Asusedtobeachildwhog ewupdi i gi ava ietyoffa cyPizzaHut estau a tsi Chi a,Ididexpe ie ceaso-called“cultu alshock”upo myfi sta ivalatU.S.yea sagowhe Isawashabby-ish,ti yti yPizzaHuto de i gwi dowthatwasjammedi aTa getsto ealo gwithothe fast-foodsupplie s.Thei te esti gfactisthatPizzaHutdiscove eda i c ediblebusi essmodela daccomplishedat iumphi ope ati gahighly- ecog izablep emiumAme ica estau a tf a chise oti U.S,buti Chi a,afo eig ma kethalf-a-pla etawayf omitshometow .Fo thatmatte ,PizzaHutdese vesmo e esea cha di -depthstudyasitpo t aysaclassiccaseofimp essivepe et atio a devolutio ofatypicalAme ica b a di globalscale. Ma ytha kstomyhila iousChi at ip,Igetto elivethosegou metmome tsf ommychildhoodwithPizzaHut’sChi eseHappyRestau a tsagai a dagai !It’s odoubtthatChi aissuchagolde ma ketwithabighea ta dhospitalitytoeve yo ewholikestok owitmo e.